Terms & Conditions

These Terms & Conditions govern the provision of transportation services by Chauffeur Greece ("Company") to the customer ("Client").

By making a booking through our website, email, phone, or any other channel, the Client confirms acceptance of these Terms & Conditions.

The Company provides chauffeur-driven transportation services including, but not limited to, airport transfers, port transfers, point-to-point transfers, hourly hire, private tours, and event transportation within Athens and across Greece.

All bookings must include accurate and complete details, including service type, pickup and drop-off locations, date, time, passenger count, and vehicle selection.

A booking is considered confirmed only after written confirmation is issued by the Company (via email or website confirmation).

The Company reserves the right to refuse or cancel any booking at its discretion.

The Client is solely responsible for ensuring that all booking details submitted through the website or other booking channels are correct.

If a booking is made with incorrect, incomplete, or inconsistent information that affects service feasibility or pricing, the Company reserves the right to cancel the booking.

In such cases, any amount paid will be fully refunded to the original payment method, and the Company shall have no further liability.

Charges are calculated based on the actual time, distance, vehicle type, and services required to complete the booking.

If the Client's plans change on the day of service (including additional stops, extended duration, waiting time, or route changes), the final cost will be adjusted accordingly.

Additional charges may apply for extra waiting time, unscheduled stops, after-hours service, or special requests.

Payment must be completed as specified in the booking confirmation (full payment, deposit, or agreed method).

Accepted payment methods include online card payment, bank transfer, or cash where agreed.

Failure to complete payment may result in cancellation of the booking without further notice.

Cancellations must be communicated at least 24 hours prior to the scheduled service time.

Cancellations received within 24 hours of the service time, as well as no-shows, will be charged in full.

All cancellations must be submitted in writing (email or official communication channel).

The Company monitors flight and cruise arrival times when details are provided.

Clients are responsible for informing the Company of any changes to flight numbers, arrival times, or itineraries.

Standard waiting time is included as specified in the booking confirmation. Additional waiting time may be charged.

For airport pickups, if the Client is unable to locate the chauffeur upon arrival, the Client must not leave the arrivals area.

The Client must immediately contact the Company at (+30) 210 69 15 502 so assistance can be provided.

Leaving the arrivals area without contact may be considered a no-show.

Passengers must behave respectfully and comply with all safety instructions.

The Client is financially responsible for any damage, excessive soiling, or loss caused to the vehicle by passengers.

The Company reserves the right to refuse or terminate service if passenger behaviour is unsafe, unlawful, or abusive, with no obligation to refund.

Child seats are available upon request and must be requested at the time of booking.

The Company is not responsible for providing child seats if the request was not made in advance.

All vehicles are insured in accordance with Greek law.

The Company is not liable for delays, missed connections, or losses caused by circumstances beyond its control, including traffic, weather conditions, strikes, accidents, or force majeure events.

The Company is not responsible for items left inside the vehicle. Any recovered items will be returned when possible, but no liability is accepted.

Customers opt in to receive SMS messages by providing their phone number during the booking process on our website (https://www.chauffeurgreece.com). During the booking process, customers are clearly informed that they will receive SMS updates related to their service, including driver details, pickup reminders, and trip status notifications.

SMS messages are only sent to customers with an active booking.

Customers can opt out at any time by replying STOP. For assistance, they can reply HELP or contact us at [email protected].

These Terms & Conditions are governed by the laws of Greece.

Any disputes shall be subject to the exclusive jurisdiction of the Greek courts.

This section explains how Chauffeur Greece uses cookies and similar technologies on our website, in compliance with the EU General Data Protection Regulation (GDPR) and the ePrivacy Directive.

Cookies are small text files placed on your device when you visit a website. They help the site remember your actions and preferences over a period of time, so you don't have to keep re-entering them.

Strictly Necessary Cookies — Essential for the website to function correctly (e.g., remembering your cookie consent preference, security). They cannot be disabled.

Functional Cookies — Our live chat service (Intercom) uses cookies to provide real-time customer support, remember your conversation history, and improve your experience. Only set after you provide consent.

Analytics Cookies — Google Analytics 4 (GA4) helps us understand how visitors use the site so we can improve it. Only set after you provide consent.

Advertising Cookies — Google Ads and Google Tag Manager are used to measure the performance of our advertising campaigns, build remarketing audiences, and serve relevant ads on Google and partner platforms. Only set after you provide consent.

Intercom (intercom.io) — Live chat widget and support system. See https://www.intercom.com/legal/privacy.

Google Analytics (GA4) — Operated by Google LLC. See https://policies.google.com/privacy.

Google Ads & Google Tag Manager — Operated by Google LLC for advertising measurement, conversion tracking and remarketing. See https://policies.google.com/technologies/ads.

We implement Google Consent Mode v2. By default, ad_storage, ad_user_data, ad_personalization and analytics_storage are set to 'denied' until you grant consent via the banner. If you reject cookies, Google tags may still receive cookieless 'pings' for aggregated, anonymous measurement, but no identifying cookies are stored on your device and no personal data is used for advertising personalisation.

When you first visit our website, a cookie consent banner appears allowing you to accept or reject non-essential cookies (chat, analytics and advertising).

If you reject, only strictly necessary cookies are used; Intercom, Google Analytics and Google Ads cookies will not be loaded and no personal data will be shared with Google for advertising purposes.

You can change your preference at any time by clearing your browser cookies and revisiting the site, or by adjusting cookie controls in your browser settings.

Cookie data is retained only for as long as necessary to fulfil its purpose (GA4: up to 14 months; Google Ads conversion cookies: up to 90 days; Intercom: per their policy). Under GDPR you have the right to access, rectify, delete or port your personal data, and to withdraw consent at any time. To exercise these rights, contact us at [email protected].